POSITION TITLE: Client Success Representative
DEPARTMENT: Client Success
POSITION REPORTS TO: Client Success Manager
STATUS: Employee, Full Time, exempt
LOCATION: Clearwater, Florida
BENEFITS: Eligible for standard company benefits
Who We Are:
The FASTer Way to Fat Loss is the premier virtual intermittent fasting fitness and nutrition program on the market today, we are focused on the whole health and well-being of our clients. We are known for an exceptional member experience with the highest quality programming using cutting-edge strategies aimed at helping our clients become well, prevent disease and fulfill their purpose with energy.
The FASTer Way’s science-backed strategies help fuel our mission to help women and men get well, prevent disease, and live their lives with energy and purpose. Since its creation in 2016, the FASTer Way has served nearly 200,000 clients and was recently named the #1 fastest-growing digital fitness plus nutrition company in the country by Inc. Magazine.
What You Will Do:
If you love wellness and want to work for one of the fastest growing online fitness and nutrition brands in the country, this could be your dream job. We are looking for a friendly and hard-working Client Success Representative to join our team. You will be responsible for answering all incoming calls, emails, text, and other various communications, handling customer questions and outbound complaints, and transferring potential leads to our sales team. The ideal candidate should have an outgoing and positive demeanor, positive work ethic, and have a track record of working will with others in a team environment. We prefer applicants who have some customer service experience, but we are more than willing to train the right person.
Essential Functions
The Client Success Representative corresponds through multiple channels of communication in order to answer questions and/or address any concerns our clients, coaches, and/or community members may have. The duties of this role include, but are not limited to, handling many inbound/outbound calls to and from clients, coaches, and/or community members, listening to their needs or issues and providing helpful solutions to their problems. The role is expected to be aware of weekly/daily/monthly campaigns and manage portions that are assigned to them. Close consistent communication should be given to the internal/external team members by providing feedback on calls with clients in order to best serve our growing customer base.
Provide world-class service for current FASTer Way clients, coaches, and community members
Engage in multi-platform outreach to nurture prospects and ensure strong growth of both new client and VIP programs
Proactively communicate with clients who would like to initiate a change in their new client or VIP membership status
Provide consistent high quality customer service experience to all conversations that lead to a quality client experience and ultimately to increased client retention.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns resolving customer complaints via phone, text and/or email in less than two hours
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
Report and track specific KPIs and benchmarks
Collaborate with other call center professionals and team members to improve customer service Responsible for acting as a liaison between clients and company
Other duties as assigned
QUALIFICATIONS:
High school diploma or equivalent; college degree preferred
Self-motivated
Dependable
Demonstrates excellent verbal and written communication skills.
Strong active listening skills
Ability to multitask, prioritize and manage time effectively
Positive attitude
Strong ability to adapt to rapidly changing environment
Positive and excited to join the FASTer Way team
Knowledge of Google sheets
Demonstrates excellent verbal and written communication skills
Ability to engage and collaborate with clients and team members
Demonstrated ability to think and work independently with limited supervision
Strong organizational skills and ability to prioritize multiple objectives
Effective interpersonal skills to be capable of working with all levels of office personnel
Goal and deadline oriented
Dependable
FASTer Way Mission Statement
As the premier virtual intermittent fasting fitness and nutrition program on the market today, we are focused on the whole health and well-being of our clients. We are known for an exceptional member experience with the highest quality programming using cutting-edge strategies aimed at helping our clients become well, prevent disease and fulfill their purpose with energy.
FASTer Way Core Values:
● Bold Action
● Excellence
● Integrity
● Adaptability
● Generosity
Culturally, we seek team members who are interested in:
● Exercise
● Nutrition
● Personal Growth
● Relationships and people
● Humor
● Fun
● Self-Reflection
Benefits
We offer a fun, fast-paced environment, competitive compensation, health insurance reimbursement, and once in a lifetime opportunity to board the rocket ship.
FASTer Way Commitment
FASTer Way to Fat Loss (a subsidiary of Tress Marketing Solutions, LLC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, abilities and physical demands. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. By signing below, I acknowledge and affirm that I have read, understand and discussed any problems that I may have fulfilling the duties outlined in the above job description with Human Resources.
INTERESTED CANDIDATES SHOULD SUBMIT A COVER LETTER AND RESUME TO:
hr@fasterwaytofatloss.com