POSITION TITLE: Senior Coordinator

DEPARTMENT: VIP Membership

POSITION REPORTS TO: Director of Programming

STATUS: Employee, Full Time, exempt

LOCATION: Tampa, Florida

BENEFITS: Eligible for standard company benefits   

 

Who We Are: 

The FASTer Way to Fat Loss is the premier virtual intermittent fasting fitness and nutrition program on the market today, we are focused on the whole health and well-being of our clients. We are known for an exceptional member experience with the highest quality programming using cutting-edge strategies aimed at helping our clients become well, prevent disease and fulfill their purpose with energy.

The FASTer Way’s science-backed strategies help fuel our mission to help women and men get well, prevent disease, and live their lives with energy and purpose. Since its creation in 2016, the FASTer Way has served nearly 200,000 clients and was recently named the #1 fastest-growing digital fitness plus nutrition company in the country by Inc. Magazine.

 

What You Will Do: 

If you love wellness and want to work for one of the fastest growing online fitness and nutrition brands in the country, this could be your dream job. We are looking for a friendly and hard-working Senior Coordinator to join our team. You will be responsible for ensuring the day-to-day functions of our membership program runs smoothly and expectations for client engagement and retention are met.

Essential Functions

Senior Coordinator is responsible for working with the new client and creative services team to launch successful monthly initiatives to increase retention and client engagement. Tasks involve client support, communication planning, community management, and tracking results. In this role individuals will be expected to begin analyzing results in an effort to become more proactive in our communication and planning. As a Senior Coordinator you will be responsible for establishing, implementing and utilizing engagement strategies in order to continue to grow our community members and decrease churn.

 

  • Manage the day-to-day membership processes, including monthly initiatives. Continuously evaluate this process, and make and implement suggestions for improvement. 

  • Coordinate the planning and production of client focused materials, trainings, and challenges, while ensuring quality and consistency with company objectives

  • Respond to clients (feedback, questions/ complaints by monitoring emails and comments, being highly responsive, and escalating concerns to the appropriate team member.

  • Compile reports from our community with basic analysis for monthly challenges or initiatives.

  • Maintain a consistent pulse on the best and latest tactics for client engagement and retention.

  • Utilize data and analytics of challenge results to provide new and inventive strategies for engaging clients.

  • Other duties as assigned

QUALIFICATIONS:

  • High school diploma or equivalent; BS in business administration or related field preferred

  • Preferred experience in customer service  

  • Knowledge of FASTer Way basics

  • Strong time management skills

  • Ability to make sound decisions quickly and efficiently

  • Experience with the use of applicant tracking software and CRM

  • Able to communicate effectively, both verbally and in writing

  • Ability to prioritize time and goals efficiently 

FASTer Way Mission Statement 

As the premier virtual intermittent fasting fitness and nutrition program on the market today, we are focused on the whole health and well-being of our clients. We are known for an exceptional member experience with the highest quality programming using cutting-edge strategies aimed at helping our clients become well, prevent disease and fulfill their purpose with energy. 

FASTer Way Core Values: 

● Bold Action 

● Excellence 

● Integrity 

● Adaptability 

● Generosity 

 

Culturally, we seek team members who are interested in: 

● Exercise 

● Nutrition 

● Personal Growth 

● Relationships and people 

● Humor 

● Fun 

● Self-Reflection 

 

Benefits

We offer a fun, fast-paced environment, competitive compensation, health insurance reimbursement, and once in a lifetime opportunity to board the rocket ship.

FASTer Way Commitment

FASTer Way to Fat Loss (a subsidiary of Tress Marketing Solutions, LLC) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, abilities and physical demands. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. By signing below, I acknowledge and affirm that I have read, understand and discussed any problems that I may have fulfilling the duties outlined in the above job description with Human Resources.

 

INTERESTED CANDIDATES SHOULD SUBMIT A COVER LETTER AND RESUME TO:

hr@fasterwaytofatloss.com